AI assistant

Melissa Torres is not a person.

If you got an email from Melissa and came here to find out who that is, this page is the answer. Melissa is an AI assistant that sends our first message. We would rather tell you that on a page you found yourself than have you work it out later.

Melissa Torres is software that Zoom Casa uses to send a first outreach email. It is not a person and there is no colleague by that name. It cannot price a home, make an offer, or agree to anything. Reply and a Zoom Casa solution consultant, a real one, takes it from there.

The short version

What Melissa does and does not do.

  • It is software, not a person. The name is the name on the email, and there is no colleague behind it.
  • It sends a first message and nothing else. It cannot price your home, make an offer, or agree to anything on Zoom Casa’s behalf.
  • If you reply, a Zoom Casa solution consultant picks it up. That is a person, with a name and a phone number, and they are the one who answers anything that matters.
  • If you would rather not hear from us again, say so in a reply and that is the end of it.
Why we do it this way

A first email is the cheap part. The decision is not.

Reaching out to a homeowner is a small, repetitive job, and software is good at it. Deciding what to do with a house is neither of those things, which is why the moment you reply you are talking to a person who can be held to what they say. We publish our consultants by name for the same reason.

We could have given the assistant a name that sounds like software and avoided this page. We would still rather you be able to look it up and get a straight answer, and a company that is straight about a thing this small is easier to check on the things that are not.

Meet the people: Zoom Casa solution consultants. Every one of them is a real person you can reach.

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Melissa Torres is an automated assistant operated by Zoom Casa. It is not a licensed real estate agent and does not provide real estate, legal or financial advice. Net-sheet previews are illustrative; final offer terms are issued in writing on a term sheet. Program availability varies by state. Past results don't guarantee future outcomes. Not all properties qualify.